Terms of Service & Privacy Policy - Twende

Terms of Service & Privacy Policy

Part 1: Terms of Service

1.1 Acceptance of Terms

By using Twende, you agree to these Terms of Service. If you do not agree, please do not use our platform.

1.2 M-Pesa Payments

All payments are processed via M-Pesa. By making a payment, you confirm:

You are the registered owner of the M-Pesa account
You have sufficient funds to complete the transaction
You authorize us to charge the stated amount

1.3 Refund Policy

Refunds processed within 7-14 business days
M-Pesa refunds go back to original payment number
No refunds for no-shows or last-minute cancellations

1.4 Event Registration

Provide accurate personal information
Attend events you register for
Follow event-specific rules

1.5 User Accounts

You are responsible for your account credentials. Notify us immediately of unauthorized use.

1.6 Prohibited Conduct

No illegal activities
No harassment of other users
No false event information
No hacking or disrupting services

1.7 Cancellation Policy

You will be notified via email and SMS
Full refunds within 14 days
Refunds go to your M-Pesa account

1.8 Limitation of Liability

Twende is not liable for losses, injuries, or damages at events. Organizers are responsible for event safety.

1.9 Governing Law

Governing by laws of Kenya. Disputes resolved in Kenyan courts.

Part 2: Privacy Policy

2.1 Information We Collect

Name and contact information
Account credentials
M-Pesa transaction details
Event registration history

2.2 How We Use Your Information

Process registrations and payments
Send event confirmations and updates
Provide customer support
Improve our services

2.3 Data Protection

We comply with Kenya's Data Protection Act, 2019. We implement security measures to protect your information.

2.4 Information Sharing

We do not sell or share your personal information except to process payments or comply with legal requirements.

2.5 Your Rights

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data

2.6 Cookies

We use cookies to improve your experience. You can disable cookies in browser settings.

2.7 Data Retention

We retain your information while your account is active or as needed to provide services.

2.8 Children's Privacy

Our services are not directed to children under 13.

2.9 Updates

We may update this policy. Changes will be notified via email or platform.

Contact Us

twende@twende.co.ke

By using Twende, you agree to both our Terms of Service and Privacy Policy.