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Terms of Service & Privacy Policy

Part 1: Terms of Service

1.1 Acceptance of Terms

By using Twende, you agree to these Terms of Service. If you do not agree, please do not use our platform.

1.2 M-Pesa Payments

All payments are processed via M-Pesa. By making a payment, you confirm:

  • You are the registered owner of the M-Pesa account
  • You have sufficient funds to complete the transaction
  • You authorize us to charge the stated amount
1.3 Refund Policy
  • Refunds processed within 7-14 business days
  • M-Pesa refunds go back to original payment number
  • No refunds for no-shows or last-minute cancellations
1.4 Event Registration
  • Provide accurate personal information
  • Attend events you register for
  • Follow event-specific rules
1.5 User Accounts

You are responsible for your account credentials. Notify us immediately of unauthorized use.

1.6 Prohibited Conduct
  • No illegal activities
  • No harassment of other users
  • No false event information
  • No hacking or disrupting services
1.7 Cancellation Policy
  • You will be notified via email and SMS
  • Full refunds within 14 days
  • Refunds go to your M-Pesa account
1.8 Limitation of Liability

Twende is not liable for losses, injuries, or damages at events. Organizers are responsible for event safety.

1.9 Governing Law

Governing by laws of Kenya. Disputes resolved in Kenyan courts.

Part 2: Privacy Policy

2.1 Information We Collect
  • Name and contact information
  • Account credentials
  • M-Pesa transaction details
  • Event registration history
2.2 How We Use Your Information
  • Process registrations and payments
  • Send event confirmations and updates
  • Provide customer support
  • Improve our services
2.3 Data Protection

We comply with Kenya's Data Protection Act, 2019. We implement security measures to protect your information.

2.4 Information Sharing

We do not sell or share your personal information except to process payments or comply with legal requirements.

2.5 Your Rights
  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
2.6 Cookies

We use cookies to improve your experience. You can disable cookies in browser settings.

2.7 Data Retention

We retain your information while your account is active or as needed to provide services.

2.8 Children's Privacy

Our services are not directed to children under 13.

2.9 Updates

We may update this policy. Changes will be notified via email or platform.

Contact Us
  • twende@twende.co.ke

By using Twende, you agree to both our Terms of Service and Privacy Policy.

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